1. Shipping and Delivery
At ProZigma Nutrition Pvt Ltd, we ensure timely delivery of our products to customers across various locations. Our shipping policy outlines the terms and conditions related to shipping and delivery.
2. Shipping Time and Processing
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once dispatched, delivery times vary based on location and chosen shipping method.
3. Shipping Charges
- Shipping charges are calculated at checkout based on the destination and order weight.
- Free shipping may be available for orders exceeding a specified amount, as mentioned on our website.
4. Delivery Timeframes
- Standard shipping: 5-7 business days
- Express shipping: 2-4 business days
- Remote locations may experience longer delivery times.
5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order using the provided tracking link.
6. Delayed or Lost Shipments
- If your order is delayed or lost, please contact our customer service at [Your Support Email].
- In case of lost shipments, a replacement or refund will be offered after an investigation.
7. Damaged Products During Shipping
- If your product arrives damaged, notify us within 48 hours of delivery with photos of the damaged package and product.
- We will offer a replacement or refund based on the situation.